Manager-Payroll

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Jobs by Category: People & Culture, Finance and Corporate Affairs

Job Function: People & Culture

Status: Full Time

Schedule: Regular

Join our team and what we'll accomplish together

The Payroll Manager is responsible for leading national payroll operations, strategy, and compliance for over 25,000 employees across Canada. This role oversees the accurate, timely, and compliant delivery of multi-province biweekly and monthly payrolls, manages payroll system enhancements, and leads a dedicated team of payroll professionals. The Payroll Manager serves as a technical subject matter expert and trusted advisor to People & Culture, Finance, and executive leadership, ensuring alignment with federal and provincial regulations, risk & compliance, and corporate objectives.

What you'll do

Payroll Operations & Execution

Lead and oversee full-cycle biweekly and monthly payroll processing for 25,000 salaried and hourly team members across all Canadian provinces and territories

Ensure 100% accuracy and timeliness of payroll calculations, deductions, garnishments, taxable benefits, and expense reimbursements

Manage payroll financial processes, including general ledger postings, journal entries, payroll accruals, account reconciliations, and wire transfers

Oversee year-end processing, including T4/T4A and RL-1 preparation, filing, and distribution, as well as PIER report resolutions

Ensure strict adherence to Canadian federal and provincial employment standards, tax legislation, Canada Revenue Agency (CRA) guidelines, and Revenu Québec (MRQ) regulations

Maintain and enforce robust internal controls to comply with corporate governance and audit requirements

Serve as the primary liaison for internal, external, and government regulatory audits, preparing required documentation and reports

Monitor evolving payroll laws and regulations across Canada, proactively implementing required process or system updates

Provide direct leadership, mentoring, and performance management for a team of payroll specialists and advisors

Foster a culture of continuous learning, service excellence, and cross-functional collaboration within the payroll team

Establish operational KPIs and benchmarks to monitor payroll accuracy, inquiry response times, and processing efficiency

Systems, Strategy & Process Optimization

Drive continuous process improvement and automation initiatives to simplify payroll workflows and enhance data integrity

Serve as the functional/business lead for enterprise payroll software and HRIS modules (e.g., SAP SuccessFactors / ECP / SAP Payroll)

Partner with IT, HR Operations, and Finance teams to test, configure, and implement payroll system upgrades, interfaces, and tools

Stakeholder Partnership & Advisory

Act as the primary technical resource and advisor on complex payroll matters for P & C Business Partners, Finance, Total Rewards, and Legal

Manage escalated payroll inquiries and complex compensation scenarios with high confidentiality, discretion, and customer focus

Oversee relationships with third-party payroll vendors, benefit carriers, and tax authorities

What you'll bring

Required Experience & Qualifications

Experience : 7–10+ years of progressive payroll management experience in large-scale, multi-province Canadian organizations supporting 20,000+ employees

System Expertise : Deep hands-on experience with enterprise HRIS/payroll systems (SAP Payroll / SAP SuccessFactors ECP highly preferred) and advanced MS Excel capabilities

Regulatory Knowledge : Thorough understanding of Canadian federal/provincial payroll legislation, CRA, Revenu Québec, statutory remittances, and audit frameworks

Labor Environment : Experience managing payroll within both unionized and non-unionized operating environments

Leadership : Proven track record of leading, coaching, and developing high-performing payroll operations teams

Required Education & Professional Designations

Payroll Certification : Certified Payroll Manager (CPM) designation from the National Payroll Institute (NPI) required; Payroll Compliance Professional (PCP) designation considered

Accounting / Finance Designation : CPA designation or post‑secondary degree in Accounting, Finance, Human Resources, or Business Administration preferred

Core Competencies & Skills

High degree of analytical thinking, detail orientation, and quantitative problem‑solving skills

Exceptional verbal and written communication skills with the ability to present complex financial data to non‑finance stakeholders

Strong change management skills with comfort operating in fast‑paced, evolving corporate environments

Bilingualism in English and French (oral and written) is considered a strong asset

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.) as part of this position's main responsibilities given its national scope.

Salary Range: $109,000-$202,000

Performance Bonus or Sales Incentive Plan: 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in‑office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Job Type: This is for a current vacancy

A bit about us

We’re a people‑focused, customer‑first, purpose‑driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high‑performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world‑leading organization.

We are honoured to be recognized

150,000+
Team members worldwide

15
# of years voted One of Canada’s Best Corporate Citizens

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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