Manager, Salesforce Administration

As Senior Salesforce Administrator, you will lead and evolve our Salesforce ecosystem, guiding a team to deliver reliable, secure, and scalable platform solutions. You will own platform standards, oversee integrations (including Slack) and data practices, and manage releases and DevOps processes. You’ll balance rapid delivery with governance, ensuring compliance and operational resilience. This role offers the chance to shape a critical business service and work across Sales, Customer Service and IT to enable growth.

• Lead and develop the Salesforce team with clear priorities and governance
• Own the health and evolution of Sales Cloud, Service Cloud, and Experience Cloud
• Define platform standards, data models, and technical debt management
• Hands-on administration for complex configurations and automation
• Manage Experience Cloud portals and external sharing configurations
• Oversee Salesforce releases, sandbox strategy, and DevOps practices
• Evaluate and deploy AppExchange packages aligned with security and value
• Oversee integrations and API monitoring, including Slack and other systems
• Establish monitoring, incident response, and problem management
• Lead security posture and access controls, including SSO, MFA, and audits
• Govern licensing, certificates, connected apps, and lifecycle management
• Maintain data quality, governance, and platform insights
• Explore and govern Agentforce and enterprise AI capabilities
• Collaborate with Sales, Revenue Operations, Security, IT, and Partners

• 7+ years as a Salesforce Administrator in a large, multi-team environment
• Salesforce Administrator certification (required)
• Proven people leadership and coaching experience
• Deep knowledge of Sales Cloud and Service Cloud
• Strong Salesforce security expertise (OWD, role hierarchies, permissions, audit controls)
• Experience with Experience Cloud and external sharing
• DevOps and change-management experience with GitHub
• Experience with API-led integrations and monitoring
• SSL and certificate management for integrations
• Strong declarative delivery skills (Flow, data modelling, Lightning, reporting)
• Release management, sandbox strategy, and production support
• Stakeholder management and ability to translate business needs into design
• Understanding of platform architecture and enterprise data modelling

• service-minded ownership
• wise pragmatism
• constructive challenge
• Sales Cloud
• Service Cloud
• Experience Cloud