IT & Software

Manager, ServiceNow HRSD, HR Transformation

Deloitte

Belfast · County Antrim · United Kingdom

Overview

As Manager, you will lead cross-functional project workstreams to deliver high-quality client outcomes using ServiceNow HRSD. You will refine scope with clients, shape workshops, and translate findings into actionable requirements and user stories. You’ll mentor junior team members and contribute to bids, internal programmes, and broader HRSD initiatives. This role sits at the intersection of process, technology, and business strategy, with a clear path for career growth within Deloitte’s ServiceNow practice. You’ll work in a hybrid Belfast or Manchester setting and play a key role in transforming how organizations manage HR processes.

Pay / Benefits
  • hybrid working (Belfast or Manchester)
  • supportive culture and wellbeing
  • career growth opportunities
  • flexible working arrangements
  • focus on development and upskilling
Responsibilities
  • Lead project workstreams and deliver high-quality client outputs
  • Collaborate with clients to scope requirements and run workshops
  • Prepare and oversee deliverables, define recommendations, and create user stories
  • Develop and mentor junior team members
  • Support market trends awareness, bids, and act as a ServiceNow HRSD SME
  • Contribute to internal programmes aligned to business priorities
Key requirements
  • Experience with ServiceNow HRSD implementations and HR domain exposure
  • Ability to work in fast-paced environments
  • Analytical, adaptable, and logical problem-solver
  • Risk and expectation management under time pressure
  • Data collection and analysis to inform client recommendations
  • Ability to bridge process and technology to address client challenges
  • Excellent communication and relationship-building skills
  • Experience with PM lifecycle and Agile methodology
  • Experience with large-scale HRIS/HRMS (e.g., Oracle, Workday, SuccessFactors)
  • Experience across geographies or markets
  • Proven commercial or equivalent experience
  • Collaborative mindset
  • People-centric leadership
  • Strong communication and relationship-building
  • ServiceNow HRSD
  • HRIS/HRMS platforms (Oracle, Workday, SuccessFactors)
  • Agile methodology

Reference: WJ-747_30848803

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