IT & Software

Manager - Technology Support Services

Wesco International

Bracknell · Berkshire · United Kingdom

Overview

In this role you lead a team of technical professionals delivering expert support to internal and external customers. You will drive performance objectives, coordinate training, and improve processes while ensuring reliable KPIs and consistent customer experiences. You’ll collaborate with Engineering, Marketing, and Supply Chain and translate product issues into actionable improvements. This position offers leadership, hands-on technical oversight, and the chance to shape how technology support scales with the business.

Pay / Benefits
  • comprehensive benefits
  • team-oriented culture
  • equal opportunity employer
  • career growth opportunities
  • stable, established company
  • worldwide presence
Responsibilities
  • Lead a team of subject matter experts and provide technical support to customers
  • Coordinate vendor training for the team and broader TSS organization
  • Drive continual improvement of team structure, processes and procedures
  • Maintain reporting of key performance indicators (KPI)
  • Create customer-facing and internal documentation (best practices, troubleshooting flows, training materials, FAQs)
  • Communicate product issues and customer needs to Engineering, Applications Engineering, Marketing, Category Management, Supply Chain Services, and QA
Key requirements
  • Associate's Degree or College Diploma (Canada) with commensurate technical experience; Bachelor’s Degree preferred
  • 10+ years in a technical field involving design, implementation or commissioning
  • 3+ years of strong presentation experience
  • 2+ years of experience leading a small team (up to 4 direct reports)
  • Customer-centric mindset
  • Advanced computer skills including Microsoft Office (Outlook, Word, Excel, PowerPoint) and Visio
  • Ability to make decisions within area of responsibility
  • Travel up to 25%
  • AutoCAD 2D or AutoCAD Inventor preferred
  • BISCI RCDD, OSP, NTS and/or DCDC or Industry Equivalent preferred
  • customer-centric mindset
  • strong leadership
  • presentation skills
  • Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
  • Visio
  • AutoCAD 2D

Reference: WJ-747_30154016

Apply now

Continue on the employer's official application - the same link they use for every candidate.

More jobs

This role is listed on GigBlows for discovery and search. Hiring decisions and applications are handled by the employer or their chosen application system.