Mandarin/Cantonese/English Banking Advisor

Join One of Canada's Top Banks!

Are you fluent in English and Mandarin or Cantonese and passionate about helping people?

A leading Big 5 Canadian Bank is hiring Bilingual Customer Service Advisors in Vancouver. This is an exciting opportunity to build experience with one of Canada's most recognized financial institutions while working in a supportive, customer-focused environment.

Whether you're coming from a call centre, customer service, retail, hospitality, or banking experince, this role offers the chance to develop valuable financial services experience while helping customers with their everyday banking needs.

Why This Opportunity Stands Out

• Work with one of Canada's largest banks
• Competitive pay of $24-$25/hour
• Hybrid schedule only 1 day per week in office
• Gain Valuable Banking And Financial Services Experience
• Full-time hours with long-term career potential
• Use Your Mandarin Or Cantonese Language Skills Every Day

What You'll Do

As a Banking Advisor, you'll be the first point of contact for customers calling for support with their banking needs. You'll handle approximately 40-60 inbound calls daily while providing exceptional customer service and building trust with every interaction.

You’ll Help Customers With

• Account inquiries and everyday banking questions
• Online and mobile banking support
• Password resets and account access issues
• Credit card and transaction inquiries
• New account openings
• Navigating digital banking tools and self-service options
• Resolving customer concerns quickly and professionally

You'll also collaborate with internal partners, identify customer needs, and contribute to a positive client experience that strengthens long-term relationships.

What We're Looking For

Required Qualifications

• Fluent in English and Mandarin OR English and Cantonese
• Minimum 6 Months Of Customer Service Experience
• Comfortable handling a high volume of customer interactions
• Available to work flexible shifts, including weekends
• Able to work a hybrid schedule (1 day per week in office)
• #TEKbank26

Job Type & Location

This is a Contract position based out of Vancouver, BC.

Pay And Benefits

The pay range for this position is $24.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a hybrid position in Vancouver,BC.

Legal & Equal Opportunity Statements

1. Ordonnance sur légalité des chances de San Francisco: Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.
2. Utilisation de lintelligence artificielle (IA): Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.
3. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
4. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
5. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle‑ci puisse être examinée à laide doutils dIA.