Maritime Software Support Analyst — Client Troubleshooter

Veson Nautical seeks a Software Support Analyst to provide expert technical support for our maritime shipping software. You will manage issues, document solutions, and collaborate across teams to resolve complex problems. Excellent communication and problem-solving skills are essential.

The role involves working with clients via phone, email, and web sessions, plus in-person when needed. London-based with hybrid work options, you’ll help grow customer success and knowledge sharing.