Member Service Representative (Teller)

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary

Assist in the supervision of MSRs to process teller transactions and balance accounts, ensure quality service while achieving sales and quality objectives. Maintain compliance with credit union operational policies and procedures to meet the needs of the members.

Job Description

To be effective, an individual must be able to perform each job duty successfully.
Exhibits outstanding member service skills (AAA) and exemplifies MACU values and philosophy while fulfilling responsibilities as a supervisor
Oversees MSR operations to ensure teller transactions are processed correctly and in a timely manner
Responsible for coaching the MSR’s on AAA and ensure quality member service within the branch
Assists Branch Management in developing methods to track and measure MSR productivity, accuracy, sales and service
Responsible for conducting the monthly and quarterly certifications
Responsible for the maintenance and balancing of the cash, Vault, ATM, various MSR logs and all branch cash operations
Effectively and accurately performs MSR duties in accordance with established policies and procedures as needed to assist in serving the members
Balances cash drawer daily
Assists in the daily operations of the branch
Represents the credit union in a professional manner, both in dress and in actions
Creates and maintains the MSR schedule
Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
Performs other duties as assigned
KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
At least two years of branch or related experience
Education
High school diploma or equivalent
~
Licenses, Certificates, Registrations, Trainings
Must meet all Branch Progression training expectations of an MSR II
Items to be completed generally within the first six months:

MAU Financials
New Account Training
Understanding the Generations Training
Branch Mentor Training

Computer/Office Equipment Skills
Basic computer operating skills
Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
Symitar experience
Type a minimum of 35 words per minute preferred
Managerial Responsibility
Has supervisory responsibilities that are usually partial or part time, and/or restricted to assigning work and supervising the efforts. Trains and coaches members within their team. Much of the time is spent performing work of the type supervised. May assist in giving input on candidates for employment, performance evaluations and salary reviews.
Other Skills and Abilities
Knowledge of credit union policies, procedures and regulations with ability to sell the services of the credit union. Ability to supervise and direct the work of others to give quality service. Previous MSR experience. Ability to perform mathematical calculations. Ability to communicate effectively orally and in writing.
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
Ability to stand, walk, kneel and crouch occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally
Environmental
There are no unusually environmental factors
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.