Member Service Representative (Teller)

Member Service Representative — Branch Network Department; East Belleville Branch

Banking • Full-Time • Branch Network
Scott Credit Union is hiring a

Member Service Representative

in

Belleville

,

IL

to help support our members and strengthen our connection with the community. If you’re passionate about delivering exceptional service, skilled at building relationships, and thrive in a collaborative, people-focused environment – we’d be excited to welcome you to our award-winning team.
Schedule:

Full-time | Monday–Friday; Saturday rotation as scheduled
Work Location Status:

Fully on-site at the East Belleville Branch in Belleville, IL.
About the Role

Member Service Representatives are one of the primary points of contact for SCU members. They are the first, and often only face our members see. Member Service Representatives must engage with SCU members and process their transactions efficiently and accurately. They are responsible for educating members about SCU products and services as well as providing an exceptional member experience.
Why Join Scott Credit Union?

Scott Credit Union has been designated a

Top Workplace

by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.
Benefits include:

11 paid holidays and competitive PTO
401(k) with employer match
Medical, dental, vision, and life insurance
Short-Term Disability, including maternity leave
Tuition reimbursement program
“Dress for your day” policy
Career advancement opportunities
Supportive, team-oriented culture
What You’ll Do

Operates on-line teller terminal and accurately records amounts received and prepares reports of transactions.
Perform required OFAC (Office of Foreign Assets Control) screens as outlined in the Non-Member Verafin Processing policy and reports any positive matches to the BSA Group. Complies with BSA requirements of completing CTR and SAR.
Foster and maintains relationships with members responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and recommends a resolution to branch management. Ensure we are meeting expectations with member service satisfaction results.
Educate members on SCU Products and Services including referring members to FSR’s, mortgage, business lending/services and investments.
Daily opens and closes Teller terminal, accounts for cash assigned, received, disbursed. Accurately balances to teller terminal close report and remits daily work to Teller Supervisor for disposition.
What You Bring

High school diploma or equivalent
Customer service experience
Personal computer experience to include Microsoft Office products
Is This You?

You’re energized by creating meaningful connections and delivering strategic solutions
You stay focused under pressure and prioritize precision in your work
You take initiative, own your projects, and consistently aim for high-quality results
You’re looking to build a long-term career where your skills can grow and evolve
Our Commitment

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.
Apply today

to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview.
teller, universal banker, cash handling, financial institution