Membership Support Lead — Elevate Member Experience

David Lloyd Leisure is seeking a dedicated Membership Support Team Leader to join our premium health and wellness group in the UK. You will lead a team of Membership Support Advisors, ensuring they have the skills and knowledge to deliver world-class service to our members.

Reporting into the Member Support Operations Manager, you will monitor daily, weekly and monthly KPI performance, resolve high level escalations, and oversee shifts including mornings, evenings and weekends to ensure