MI Analyst

As MI Analyst in UK Claims, you will deliver accurate, timely management information and insightful analysis to support operational decisions. You will enhance Power BI dashboards and run deep-dive analyses to uncover performance drivers. Working with cross-functional teams, you’ll automate reporting where possible and maintain data quality controls. This role sits at the intersection of data, claims operations and continuous improvement, shaping how we monitor and improve claims performance.

• bonus
• contributory pension
• 25 days annual leave
• 2 Hiscox days
• 4 week paid sabbatical every 5 years
• private medical for all the family

• Maintain and support Claims MI, Power BI dashboards, scorecards and performance reports with accuracy and consistency
• Produce regular and ad hoc management information aligned to operational needs
• Conduct deep-dive analysis to identify performance trends, risks and opportunities
• Develop and enhance Power BI reports to improve usability and insight quality
• Extract, manipulate and analyse data from multiple sources using appropriate tools
• Investigate reporting issues and data quality concerns with validation and reconciliation checks
• Support root cause analysis by identifying patterns and performance drivers
• Present findings clearly to both technical and non-technical audiences
• Maintain reporting documentation, calculations and data quality controls
• Identify opportunities to automate manual reporting and improve MI processes
• Support development of new reports and analytical solutions under guidance
• Build knowledge of Claims operations, data structures and reporting requirements

• At least 24 months’ experience in MI, data, reporting, BI or analytical role
• Strong Power BI skills for developing and maintaining dashboards
• Experience with data from multiple sources to produce accurate reporting
• Strong data analysis and interpretation skills to identify trends and drivers
• Good understanding of data quality, validation and reconciliation techniques
• SQL experience (querying/extracting data) advantageous
• Databricks or cloud-based data platform experience advantageous
• Experience in insurance/claims or operational environment advantageous
• Understanding of KPI frameworks or customer outcome measures advantageous

• Strong analytical and problem-solving mindset
• High attention to detail
• Effective organization and time management
• Power BI
• SQL
• Databricks or cloud-based data platform