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ServiceNow Service Catalogue Developer

RESPONSIBILITIES:

• The Contractor’s resource(s) must enable efficient, user-friendly, and self-service capabilities within the ServiceNow platform including:
  • Delivering a centralized service catalogue.
  • Automating request fulfilment to reduce manual effort and errors.
  • Improve the end-user experience by making services accessible, intuitive, and fast.
  • Support organizational goals of digital transformation and process standardization.
• Tasks:
  • a. Catalogue Item Development
    • Designing and building catalogue items (hardware, software, access requests, HR services)
    • Configure forms, variable and UI policies
  • b. Workflow and Automation
    • Creating workflows and flows for request fulfilment
    • Setting up approvals, notifications, and task assignments
  • c. Integration
    • Connecting catalogue items to external systems (procurement, HR, Active Directory, etc)
  • d. Administration
    • Managing catalogue categories, roles, and permissions
    • Maintaining catalogue structure and visibility rules
  • e. Maintenance and Support
    • Troubleshooting catalogue issues
    • Updating items as business needs evolve
• DELIVERABLES
  • Fully configured catalogue items with forms, variable, and dynamic scripts; automated workflows or Flow Designer flows that handle approvals, notifications, and fulfilment tasks; integrations with external systems and supporting documentation.
  • Must be available for regular and ad hoc meetings with the end users

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