IT & Software

Min and Senior Product support engineer

Matchtech

Poole · Dorset · United Kingdom

Overview

In this role you will provide high-value technical support across Engineering, Operations and customer-facing functions to sustain product performance. You will drive incremental updates to extend the product lifecycle, ensure compliance, and integrate customer feedback for continuous improvement. You’ll support both post-design and new product development, collaborating with cross-functional teams to enhance the offering. This position offers exposure to a collaborative, innovative manufacturing environment and meaningful, impact-driven work.

Pay / Benefits
  • Permanent position with job stability
  • Opportunities for professional growth and development
  • Engaging collaborative and innovative work environment
  • Competitive employee benefits package
  • Challenging and rewarding projects
  • Professional achievements
Responsibilities
  • Provide technical support to Engineering, Operations, Quality, Project Delivery, and Customer Support
  • Address issues and implement updates to extend product lifecycle, improve reliability, and reduce costs
  • Ensure product compliance with evolving standards
  • Incorporate customer feedback for continuous improvement
  • Support both post-design and new product development phases
  • Collaborate with cross-functional teams to enhance the product offering
  • Maintain customer satisfaction through prompt, effective technical solutions
Key requirements
  • Experience in Mechanical Engineering
  • Proficiency in CAD software
  • Understanding of manufacturing processes and product lifecycle management
  • Strong problem-solving skills and attention to detail
  • Team-oriented collaboration
  • Excellent communication and customer service skills
  • team collaboration
  • clear communication
  • customer focus
  • CAD software
  • Manufacturing processes knowledge
  • Product lifecycle management

Reference: WJ-747_30171377

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