Monitoring Lead

As Monitoring Lead, you will own the Event Management tooling landscape and drive its strategic direction within Version 1’s ASPIRE Service Centre. You enable automation, AI-driven improvements, and proactive incident management to deliver best-in-class monitoring experiences. You will lead technical governance across the toolset, coordinate upgrades, and ensure seamless customer transitions and integrations. This role partners with cross-functional teams to align monitoring capabilities with service outcomes and continuous improvement goals. You will shape the roadmap and act as the SME for Event Management, making an impact at scale.

• quarterly performance-related profit share
• flexible/remote working
• private healthcare
• life assurance
• gym discounts
• Educational assistance and accreditations (AWS, Microsoft, Oracle, Red Hat)

• Define and maintain service documentation for pre-sales support.
• Own and manage the Event Management tooling environment (e.g., Opsview, Orchestrator, integrations with Engage/ConnectWise/ServiceNow).
• Define and drive the Event Management technology roadmap aligned with strategy and best practices.
• Act as the Event Management SME advising on capabilities and improvements.
• Plan currency and upgrades for Event Management tools including Collector updates and OS support.
• Lead configuration and toolset development including templates and orchestration logic.
• Identify and implement AI and automation to reduce noise and accelerate triage.
• Oversee customer transitions ensuring monitoring environments are provisioned and validated.
• Manage tooling integrations with Engage, ServiceNow, and future platform connections.
• Collaborate with Infrastructure and Platform teams on architecture and image development.
• Work with Service Desk and L2/L3 teams to capture requirements and drive platform improvements.

• Proven experience in Event Management tooling ownership (Opsview, Nagios-based tools, or similar).
• Strong understanding of monitoring architectures, Collector deployment, alert management, and integrations.
• Experience leading platform upgrades and migrations in production.
• Strong stakeholder management across technical and business teams.
• Hands-on automation, orchestration, and system integration, with exposure to ServiceNow, AWS, Azure, Ansible, Terraform.
• Track record of AI/ML-driven operational improvements.

• stakeholder management
• collaboration
• problem-solving
• Opsview
• Nagios-based tools
• ServiceNow