Montréal Personal Banking Associate

Support personal and commercial banking customers in Montréal with deposits, withdrawals, bill payments, and attentive service. Build trust through clear advice, accurate processes, and responsive concern resolution.

TD Canada Trust is seeking a Customer Experience Associate for its frontline branch team. You will identify customer needs, recommend banking solutions, and refer customers to appropriate team members or internal partners. The work requires initiative, detail orientation, changing-priority management, and confident communication with different people.

Key Responsibilities:

• Connect personally with customers about banking solutions
• Recommend products and services for identified customer needs
• Refer customers to appropriate internal banking partners
• Respond to concerns using standardized procedures
• Recommend operational improvements supporting excellence

Requirements:

• High School diploma or one year relevant experience
• Customer experience skills with verbal and written communication
• Initiative, accuracy, and attention to detail
• Ability to manage several tasks and changing priorities
• Hands-on knowledge of Microsoft Office and internet use

Apply customer experience, banking knowledge, and sound judgment while supporting positive branch interactions for Montréal customers.