Mortgage Processing Manager

To support a growing mortgage processing team, the full-time Mortgage Processing Manager will supervise production staff, manage loan officer relationships, and ensure efficient processing of mortgage loans in a hybrid remote environment. Key responsibilities Directly supervise processors to meet departmental and organizational goals Manage processing workflow, including staffing needs and workload allocation Champion customer service excellence by promoting a supportive and knowledgeable service culture Required qualifications Bachelor's degree in Business Management, Finance, Administration, or 5 years of management experience in the mortgage industry Minimum of 3 years' experience in a management or equivalent position Comprehensive knowledge of residential mortgage processing, underwriting, and closing procedures Strong leadership skills with the ability to manage teams for productivity and accuracy Proficient in Microsoft Word, Excel, Outlook, and an electronic Loan Origination System, such as Encompass