MS Dynamics Solution Architect

MS Dynamics Solution Architect (D365 Customer Engagement)

Location: London (hybrid)

Duration: 6 months +

Umbrella only

Our Client is hiring an MS Dynamics Solution Architect to lead end-to-end solution architecture for Dynamics 365 Customer Engagement within the energy and utilities space. If you enjoy turning complex customer journeys into scalable Microsoft designs-and thrive in client advisory conversations-this is a role where your impact is visible from discovery through go-live and beyond.

What you'll be doing:

• Lead senior client-facing advisory conversations across discovery, solution shaping and opportunity development
• Translate UK electricity Customer Connections lifecycle and BP500 processes into Dynamics 365 CRM solution designs
• Own solution architecture end-to-end: process, data, security, integrations, user experience and non-functional design
• Define solution boundaries across configuration, customisation, Power Platform and external integrations
• Shape utilities-enabled CRM for customer connections, network operations, asset/work/field operations and regulatory reporting
• Support delivery assurance from build to cutover, go-live, hypercare and transition to support
• Challenge unclear requirements, maintain requirements traceability, and drive quality across design and testing deliverables

What you'll bring:

• Demonstrable knowledge of the UK electricity Customer Connections lifecycle and BP500 processes
• Ability to translate connection journeys, business rules, milestones, approvals, customer interactions and cross-functional hand-offs into scalable Dynamics 365 designs
• Experience leading end-to-end Dynamics 365 Customer Engagement solution architecture, including integration and security considerations
• Strong utilities/domain understanding across customer service and regulatory reporting expectations (including Ofgem-driven obligations)
• The confidence to act as a trusted advisor-guiding clients towards value-led, maintainable Microsoft solutions