IT & Software

Network Analyst

The London School of Economics and Political Science (LSE)

London · Greater London · United Kingdom

Overview

In this role you will support the operation, maintenance and development of the School’s campus network and related services. You will work within Data and Technology Services to keep networks reliable for over 15,000 staff and students, with a hands-on focus on fault diagnosis, changes, and on-site support. You will join an experienced, supportive team and have opportunities to grow your networking skills in a large campus environment. This role offers hybrid working and on-site presence to manage network equipment and cabling, contributing to a secure, high-performance network for the School. You will play a key part in ensuring responsive, user-focused network services.

Pay / Benefits
  • occupational pension scheme
  • generous annual leave
  • hybrid working
  • excellent training and development opportunities
Responsibilities
  • Support operation, maintenance and development of network services and infrastructure across the School and halls of residence
  • Diagnose faults and carry out network changes in a production or comparable environment
  • Provide hands-on support for staff and student users
  • Work on site at least two days per week to manage network equipment and cabling
  • Collaborate with the IT team to enhance campus networking
  • Respond to incidents and requests with clear communication to users
Key requirements
  • Education to degree standard or equivalent in a relevant technical subject or relevant work experience
  • Practical experience installing, configuring, supporting and troubleshooting enterprise network switches and access layer connectivity
  • Strong working knowledge of IPv4 and TCP/IP suite including subnetting, routing principles, VLANs and basic troubleshooting
  • Excellent customer-facing skills with experience handling incidents efficiently and informing users
  • Strong analytical skills with attention to detail to identify root causes and implement solutions
  • customer-facing skills
  • analytical thinking
  • attention to detail
  • enterprise network switches installation/configuration/troubleshooting
  • IPv4 and TCP/IP suite
  • subnetting

Reference: WJ-747_31158193

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