Network Analyst Private LTE Operations

Monitor and optimize Suncor’s private LTE, Wi-Fi, and wired networks from the Industrial Network Operations Center in Fort McMurray. Apply network troubleshooting expertise within a shift-based or rotational schedule.

As a Network Analyst, you will support multi-tiered network operations across Suncor’s connectivity services. You will collaborate with Tier 1-3 analysts, field support teams, and vendors to maintain availability and performance. The work includes incident resolution, SIM management, health checks, documentation, and network lifecycle activities.

Key Responsibilities:

• Monitor network health and alarms across pLTE, Wi-Fi, and wired infrastructure
• Triage, troubleshoot, and resolve incidents and service requests
• Administer SIM cards, including provisioning and activation
• Conduct health checks and lifecycle monitoring for network components
• Escalate complex issues to analysts or vendors

Requirements:

• Three or more years in network operations or IT infrastructure support
• Familiarity with ITIL service management practices
• Experience with pLTE, Wi-Fi, SIM management, and ServiceNow
• Experience in industrial or operational technology environments
• Knowledge of Nokia, Cisco, or Rajant network systems

Support Suncor connectivity services through private LTE, wireless troubleshooting, SIM administration, and disciplined network operations.