Network Engineer

In this role, you deliver and maintain secure voice and data services for BT Group’s DFTS customers, ensuring reliability, safety and high service standards. You work closely with customers and cross-functional teams to resolve faults quickly and keep services running smoothly. The role supports BT’s customer-first mission by improving performance and experience in regulated environments. You will travel to customer sites, participate in on-call and occasional overnight stays, and contribute to continuous improvements in how we work. This is a hands-on, field-based engineering position that combines technical delivery with strong customer collaboration.

• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

• Install, maintain and repair secure voice and data services for DFTS customers
• Respond to service faults and restore connections safely and quickly
• Carry out planned work to standards, timescales and safety requirements
• Collaborate with customers and support teams to resolve issues first time
• Keep accurate records of work, materials, and updates
• Follow security, compliance and site access processes
• Share knowledge with the team and seek process improvements
• Travel between customer sites and participate in on-call support, with potential overnight stays

• Experience installing, maintaining or repairing voice, data or network services
• Ability to work safely, follow processes and resolve customer service issues
• Good communication with customers, colleagues and support teams
• Willingness to learn new tools, systems and ways of working
• Ability to plan work, manage priorities and keep accurate records
• Flexibility for out-of-hours work and travel

• Good communication skills
• Planning and prioritization
• Record-keeping and attention to detail
• Knowledge of copper, fibre, Ethernet or IP-based services
• Experience using test equipment to identify and fix faults
• Experience in secure, regulated or customer-sensitive environments