Network Operations Analyst Fort McMurray

Monitor pLTE, Wi-Fi, and wired networks as a Network Analyst at Suncor’s Base Plant Mine in Fort McMurray, Alberta. Support connectivity availability and performance from the Industrial Network Operations Center.

This Network Analyst supports Suncor’s multi-tiered network operations team. The work covers network monitoring, incident troubleshooting, SIM management, and lifecycle checks across industrial operational technology environments. Collaboration includes Tier 1-3 analysts, field support teams, and vendors.

Key Responsibilities:

• Monitor network health and alarms across pLTE, Wi-Fi, and wired infrastructure
• Triage, troubleshoot, and resolve incidents and service requests
• Administer SIM cards, including provisioning and activation
• Conduct health checks and lifecycle monitoring for network components
• Escalate complex issues to analysts or vendors when needed

Requirements:

• Three or more years in network operations or IT infrastructure support
• Familiarity with ITIL service management practices
• Experience with pLTE, Wi-Fi, SIM management, and ServiceNow
• Experience in industrial or operational technology environments
• Knowledge of Nokia, Cisco, or Rajant network systems

Apply network monitoring, troubleshooting, and wireless technology experience to support Suncor connectivity services in Fort McMurray.