Network Operations Center Manager

Capita – Belfast, Northern Ireland, United Kingdom

Network Operations Center Manager

NOC Shift Lead , shift‑based role including night shifts, onsite at our Belfast office.

Key Responsibilities

• Oversee shift performance and allocate tasks.
• Act as an escalation point for major incidents.
• Monitor network performance and ensure SLA compliance.
• Drive process improvements and team development.

What We’re Looking For

• Proven experience leading technical service teams.
• Strong communication and problem‑solving skills.
• ITIL knowledge and ability to manage escalations.
• Eligible for Security Clearance (SC minimum).

What’s in it for you?

Competitive salary (£48K incl. shift allowance), pension, life assurance, and career development opportunities.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Customer Service and Information Technology

Industries

IT Services, IT Consulting, Consumer Services

Apply now and be part of a team that keeps critical services running!