IT & Software

Network Operations Center Team Lead

Few&Far

London · England · United Kingdom

I'm currently recruiting for a Network Operations Centre Lead to join a large financial services environment, taking ownership of 24x7 NOC operations, service delivery and technical leadership.

  • Central London | 2 days onsite per week
  • 12-month contract | Strong potential to extend
  • November start preferred | January also considered
  • 2-stage interview process
  • Financial services experience advantageous

THE ROLE

You'll act as the operational lead for the NOC service, overseeing service performance, incident management, technical escalations and operational governance.

Key responsibilities include:

  • Managing SLAs, KPIs and service delivery
  • Coordinating internal teams, vendors and key stakeholders
  • Driving continual service improvement
  • Overseeing change governance and vulnerability remediation
  • Managing vendor relationships and service performance
  • Supporting CAB and change advisory discussions

TECHNICAL EXPERIENCE

  • We're looking for strong experience across:
  • Cisco LAN/WAN & Routing & Switching
  • Wireless Infrastructure
  • F5 / NetScaler
  • SolarWinds & Cisco ThousandEyes
  • Incident & Problem Management
  • ITIL & Service Delivery Leadership

IDEAL BACKGROUND

  • 10+ years' Network Operations experience
  • 5+ years' enterprise NOC experience
  • Strong technical and operational leadership
  • Experience managing major incidents and service escalations
  • Financial services experience is advantageous

Preferred Certifications: CCNP | PCNSE | NSE 4/5

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Reference: WJ-766_22500525

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