Network Operations Centre Operator

Support SFU’s campus network operations from the Burnaby Data Centre using networking expertise, troubleshooting skills, and operational precision. Participate in 24/7 coverage across varied shifts.

As a Network Operator with Simon Fraser University, you will support data communication, voice, and security systems. The role serves three campuses, Data Centres, remote departmental environments, workstations, servers, and a broad university community. Apply network monitoring, Wi-Fi knowledge, structured cabling, and analytical problem-solving in daily operations.

Key Responsibilities:

• Receive, prioritize, respond to, and document network trouble tickets
• Monitor Data Centre security, infrastructure, and operations
• Troubleshoot first-level network problems and conduct network tests
• Configure switch ports and modify network configurations
• Maintain Data Centre safety, security, organization, and cleanliness

Requirements:

• Two years post-secondary Computing Science or Computing Technology education
• CCNA, ITIL Foundation, and NORDX IBDN-700 certification, or equivalent
• Three years directly related large Data Centre or network experience
• Excellent network operating systems and IP topology knowledge
• Ability to perform physical work and use hand tools

Bring network troubleshooting, monitoring, and customer service skills to SFU’s dependable Network Operations Centre team.