Network Performance Officer

Job Description

Organisation: Leicestershire County Council

Work Location: Croft Depot, Arbor Road, Croft, Leicestershire LE9 3GE

Salary: £36,621 - £40,458 per annum

Working Hours: 37 hours / week, full time

Contract Type: Permanent.

Closing Date: Sunday 4th October 2026

Interview Date(s): TBC - Please note: Interviews will be in person

About The Role

We are looking to recruit to this exciting role within the Highways Control Room. You will be part of a team responsible for coordinating operational resources and planning and organising road repairs on a day-to-day basis across Leicestershire, including supporting operations during severe weather events when required. In addition this the successful candidate will monitor and measure performance against key performance indicators (KPIs), collect, analyse and report information related to highway delivery activities. The role will play an important role in promoting a strong performance culture across the service area.

You will demonstrate strong analytical skills and be able to interpret information from highway management databases, presenting findings and insights clearly to colleagues and stakeholders as required.

You will be working within a small and friendly team while liaising closely with colleagues across the wider department. Although this is not a customer-facing position, an understanding of good customer service principles is essential. You will be supported by experienced and knowledgeable team members, and full training will be provided. If you are a motivated, practical thinker looking for a new challenge, this could be the ideal opportunity for you.

About You

To apply for this post, you must have:

• Degree or equivalent (e.g.NVQ Level 4 in a related subject). Evidence of continued learning and development or Demonstrable evidence of the skills and experience as outlined below, together with a commitment to attain the essential qualifications
• Experience of working within highways, civil engineering, or street lighting setting. Experience of measuring performance against KPIs
• Experience of collecting, analysing and reporting information related to customer enquiries and information flow to stakeholders.
• Experience of programming/scheduling works and the control of resources.
• Resolving enquiries in real time, feeding back to customers and other stakeholders, and building positive relationships.
• Knowledge of using ICT systems and business processes to support the efficient delivery of services.
• Understanding of highway legislation, policies and procedures. Demonstrable knowledge of working in local government.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer .

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For More Information Or An Informal Discussion, Please Contact

Heather Gage-Smith, Reactive Maintenance Manager.

Telephone:

Email:

OR

Lucy Wright, Reactive Maintenance Manager.

Telephone:

Email:

About Us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

Benefits

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process

Our Organisational Values

Our Employee Benefits

Working for Us