Network Support Engineer

Key Responsibilities Network Operations & Support Monitor and support enterprise LAN, WAN, Wireless, and SD-WAN environments. Perform basic configuration, troubleshooting, and maintenance of Cisco routers and switches. Support Layer 2 and Layer 3 technologies including: VLANs STP/RSTP Trunking EtherChannel OSPF EIGRP BGP (basic support) Carry out switch port configurations, VLAN assignments, and connectivity troubleshooting. Assist in network device installation, upgrades, and configuration changes. Wireless & SD-WAN Support Support Cisco Wireless infrastructure and Cisco WLC 9800 controllers. Monitor and troubleshoot enterprise Wi-Fi connectivity issues. Provide operational support for Cisco Meraki devices: MX Security Appliances MS Switches MR Access Points Assist with SD-WAN monitoring and incident resolution. Security & Access Control Assist in managing Palo Alto PA-1140 and Cisco firewall environments. Support firewall implementation and connectivity troubleshooting. Monitor and support Cisco ISE and NAC solutions. Assist with Zscaler ZIA and ZPA incident handling and user access issues. Follow security policies and procedures to maintain network compliance. Monitoring & Incident Management Monitor network infrastructure using Zabbix and other monitoring platforms. Perform first-level troubleshooting for network alerts and incidents. Handle service requests, incidents, and escalations within SLA targets. Participate in P2, P3, and P4 incident resolution activities. Escalate critical issues to L2/L3 teams with proper diagnostic information. Maintain incident records and update ticketing systems regularly. Change & Operational Support Execute approved network changes under guidance from senior engineers. Support patching, device upgrades, and routine maintenance activities. Maintain network documentation, inventory records, and standard operating procedures. Participate in planned maintenance and weekend activities as required. Collaboration Work closely with Service Desk, Security, Server, Cloud, and Application teams. Coordinate with vendors for issue resolution and hardware replacement. Contribute to knowledge-sharing sessions and team training initiatives. Technical Skills Required Routing & Switching VLANs STP, RSTP Trunking EtherChannel Basic OSPF, EIGRP, BGP knowledge Cisco Catalyst 9300 Series Wireless & SD-WAN Cisco WLC 9800 Cisco Enterprise Wireless Cisco Meraki MX, MS, MR SD-WAN Fundamentals Security Palo Alto PA-1140 Firewall Cisco Firewalls Cisco ISE & NAC Zscaler ZIA/ZPA Basic Network Security Concepts Monitoring & Troubleshooting Tools Zabbix Wireshark Nmap Cisco Packet Tracer Network Management Cisco Catalyst Center (Cisco DNA Center) Network Monitoring and Reporting ITIL Processes Incident Management Change Management Service Request Management

TPBN1_UKTJ