Network Support Engineer - Telecommunications

Join a well-established managed service provider with a dedicated platinum support team serving strategic enterprise customers. The organisation is looking for a T3 Network Engineer to handle complex escalations, challenging technical issues, and high-value customer environments.

Responsibilities

• Own T3 escalations across a portfolio of high-value enterprise customers, connectivity and CPE focus, no voice
• Support and manage Cisco routing, switching, and Firepower firewall environments
• Support and manage Fortinet FortiGate and FortiSD-WAN deployments
• Work across secondary technologies including Meraki and Juniper where required
• Be the senior technical authority when things get complex, escalation stops with you
• Communicate confidently and clearly with senior customer stakeholders under pressure
• Cisc, routing, switching, Firepower
• Fortinet, FortiGate, FortiSD-WAN
• Meraki, Juniper (secondary)
• Connectivity and CPE focus, no voice

Skills/Must Have

• Solid T3 network engineering background, MSP environment strongly preferred
• Cisco routing and switching experience, CCNA level as a baseline (current cert not required)
• Hands-on Fortinet experience, FortiGate and FortiSD-WAN in a managed service environment
• Strong customer-facing communication skills, you're confident, clear, and calm under pressure
• Comfortable owning difficult situations with enterprise customers, this role requires resilience and professionalism
• End-customer background considered for candidates with strong technical depth

Location & Working Pattern

• Hybrid: 3 days per week in either Solihull or Wakefield office
• Hours: 8:30–5:00 or 9:00–5:30 with 1 hour lunch
• 25 days annual leave + option to buy 5 more
• On-call coming into scope, paid separately at approximately £250/week when introduced

Benefits

• Platinum team, you're supporting the most important accounts in the business, not the whole helpdesk queue
• Strong internal progression, promotions roughly every 18 months for the right people
• On-call not yet live, time to get settled before it's introduced, and well-compensated when it is
• Choice of office location, Solihull or Wakefield, whichever works for you
• Cisco and Fortinet depth, a stack that keeps your skills sharp and marketable

Salary

• £45,000 base salary