Network Support Lead (Wi-Fi & Wireless)

In this role you will lead and mentor a team of engineers while serving as the technical authority for enterprise wireless networking, LAN/WAN, routing and switching. You will own the delivery of reliable Wi‑Fi and network services, troubleshoot complex issues, and drive service excellence for customers. The position combines hands-on networking with people leadership in a dynamic IT environment leveraging cloud and modern infrastructure tech. This opportunity offers development, training and clear progression within a collaborative, technically focused team.

• Development opportunities
• training
• progression and career growth

• Lead, mentor and develop a team of support engineers
• Act as senior escalation point for complex Wi-Fi, wireless and networking issues
• Support, optimise and troubleshoot enterprise wireless environments
• Drive service excellence and customer satisfaction
• Collaborate across networking, Microsoft 365, Azure and infrastructure technologies

• CCNA or CCNP certification (essential)
• Strong experience with enterprise Wi-Fi and wireless networking
• Proven expertise in routing, switching, TCP/IP, DNS, DHCP and firewalls
• Experience leading or mentoring technical teams
• Microsoft 365 and hybrid infrastructure experience
• MSP experience desirable

• leadership
• mentoring
• problem-solving
• enterprise Wi-Fi
• routing and switching
• TCP/IP