Network Technician

A Senior IT Technician is required to join the ICT team at Ridgeway Academy, working full time (52 weeks) to provide 1st and 2nd line IT support to staff and students and support the reliable, secure and effective operation of IT services across the school. The role will include supporting and maintaining devices, user accounts, printing, network infrastructure, Google Workspace, Microsoft 365 and other Trust IT systems. Whilst the position is based at Ridgeway Academy, you will work closely with a team of highly skilled ICT Technicians and Managers across the Trust and will support wider Trust IT projects and services as required. If you are an energetic team player with initiative and drive and an interest in working in a committed educational environment, we welcome your application. Essential skills and experience include an understanding of:

• Windows 11 and Windows Server environments
• Google Workspace for Education and Chromebook/ChromeOS administration
• Microsoft 365, Active Directory and Group Policy
• SCCM/Endpoint Configuration Manager and/or Intune
• Managed network infrastructure, including switches, wireless, VLANs and TCP/IP
• Installation, configuration and troubleshooting of hardware and software
• Printing, classroom technology and associated IT services
• Cyber security principles, including MFA, endpoint protection, patching and access control
• IT support/helpdesk processes and effective fault diagnosis
• Safeguarding responsibilities relating to school IT systems, including filtering and monitoring
• Experience of virtualisation, school MIS systems and technologies such as PaperCut, Paxton, CCTV, 3CX, filtering/monitoring platforms and managed network systems would also be advantageous.