NOC Analyst

Together we're building a greener tomorrow

Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale – and variety – and opportunities for the people who'll help us do it.

The role

NOC Analyst / Hybrid Location: Manchester

Closing date 23rd September 2026 at 12:30pm

Join Smart DCC as a NOC Analyst and play a key role in monitoring and supporting Britain's smart metering network. This is an excellent opportunity for someone with a passion for operations, customer service, and technology who enjoys problem solving, delivering insight, and ensuring critical systems perform at their best. You'll work with operational teams, service providers, and customers to help maintain a resilient and reliable smart energy network.

About the DCC

We're powering Britain's smarter, greener future. Today. Tomorrow. Together.

Today, we're deeply invested in building a resilient, sustainable smart energy network that drives transformation. Our success is driven by curiosity, ambition, and tenacity.

Tomorrow, we see vast opportunities for growth and development, contributing to decarbonisation and the Net Zero mission. We'll continually develop Smart DCC to fulfil our obligations to consumers and achieve even more with our customers, partners, and each other. Join us and development opportunities range from talent programmes, academies and always-on learning, to exposure to senior stakeholders and industry experts, contributing to complex projects and receiving constant support to drive your own development.

Together, we embrace change, unite in our shared passions and support each other. Working as one team and across our industry, we rise to the challenge to shape Smart DCC and the future.

A career at Smart DCC means being part of something bigger: a dynamic organisation that's not just helping transform energy but also shaping the future. We offer a unique, fulfilling environment where you can thrive today, develop for tomorrow, and achieve together.

How you will contribute to transforming the smart energy network and shaping the future

• Monitor the performance, availability and health of the Smart Metering Network, helping to ensure optimum service delivery.
• Track operational performance metrics, produce reports and provide valuable insights to support operational decision-making.
• Act as the first point of contact for operational requests, managing queries and handling routine work orders.
• Support incident management activities by identifying anomalies, assisting investigations and contributing to service restoration during major incidents.
• Work collaboratively with customers, service providers and internal teams to support customer onboarding, meter installations and regulatory obligations.

What you need to bring

• Experience working in an operational support, network operations, service desk or customer operations environment.
• Strong customer focus with the ability to deliver clear, accurate and timely responses to customer queries.
• Ability to analyse operational information, identify issues and support incident response activities.
• Excellent communication and collaboration skills with the ability to build effective relationships across teams and stakeholders.
• A proactive approach to delivering results, maintaining quality standards and managing priorities effectively.

Benefits

While our mission is ambitious, we also prioritise balance, offering flexibility and support to help you thrive both personally and professionally. At DCC we reward fairly and recognise fully because our continued success depends on our people.

We also offer a competitive 8 days per month hybrid work policy for most roles, as well as competitive salaries with regular benchmarking and bonuses tied to personal and company performance. Our core benefits include pension, generous leave allowance, private healthcare and a range of flexible benefits that you can tailor to suit your needs.

As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions before applying, please contact

We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC’s role in a low-carbon future.

Act with integrity

We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn’t feel right, we speak up.

Be accountable

You can depend on our word. We’re clear about our roles and we take the initiative, while respecting the processes we have in place.

Personal Development

Our training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.

Group income protection

Provides a continuous income if you're unable to work due to illness or injury for more than 26 weeks.

Pension Plans

Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.

Flexible Holidays

Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.

Cycle to Work Scheme

We’re big on keeping things green. If you want to cycle to work, we'll loan you the gear through salary sacrifice to make it tax-efficient.

As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.

Apply

NOC Analyst

Location

Location: London

Job type

Job type: PERMANENT

#J-18808-Ljbffr