NOC Operations Lead: Network Reliability & Support

G.Network Communications in London is seeking a senior leader to head the Technical Customer Support function, guiding Principal NOC Engineers and NOC Engineers to sustain live network performance and first-class service.

You will implement proactive monitoring, rapid incident resolution, and ITIL-aligned improvements, reporting to CTIO and senior stakeholders to drive service excellence. This role requires strong people leadership, scheduling, and cross-functional collaboration.