On-Site IT Service Desk Specialist

J.D. Irving, Limited is seeking a Service Desk Analyst to serve as the first point of contact for employees seeking IT assistance. You will respond to incidents, service requests, and inquiries through phone, chat, and our IT service management platform.

In a fast-paced environment, you will troubleshoot hardware, software, and account issues while delivering excellent customer service and guiding users through solutions. This role emphasizes ITIL-aligned processes and continuous improvement.