On-Site IT Support Analyst - 2nd Line, Enterprise

University of the Arts London (UAL) is seeking an experienced 2nd Line IT Support Analyst for a site-based role within its Digital & Technology function. You will work closely with senior IT colleagues to provide expert desktop, laptop, and enterprise system support, ensuring reliable services across campus.

The role involves troubleshooting complex incidents, handling escalated requests from the IT Service Desk, and contributing to deployments, upgrades, and service improvement initiatives.