IT & Software

Onsite Desktop Support Engineer - Anglesey

Computacenter

Isle Of Anglesey · United Kingdom · United Kingdom

Overview

As an Onsite Desktop Support Engineer, you provide hands-on technical support across a busy customer environment to resolve incidents and fulfill service requests. You operate as 2nd line support, aiming to resolve issues within SLA targets and keep incident levels low. You will handle hardware, software and network problems onsite at Anglesey, coordinate with Level 3 teams, and contribute to project tasks managed by internal and external PMs. This role offers a customer-focused, collaborative environment where you shape reliable user experiences and tangible IT outcomes.

Responsibilities
  • Handle incident and request tasks
  • 2nd line ownership to resolve incidents within SLA
  • Maintain incident rate target (

Reference: WJ-747_30428144

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