IT & Software

Onsite Desktop Support Engineer - Bristol

Computacenter

Bristol · Bristol · United Kingdom

Overview

In this role you provide hands-on desktop and hardware/software support in a busy environment, resolving incidents and handling service requests to deliver a responsive user experience. You will operate in a technical team, working with Level 3 support to manage major issues and ensure incidents stay within SLA targets. The position offers opportunities to contribute to projects and improve end-user IT services on-site in Bristol. You will work with cross-functional teams to install, configure, and troubleshoot PC hardware, software, and peripherals, helping maintain smooth operations. This is a customer-focused, technically hands-on role in a collaborative IT environment.

Responsibilities
  • Handle incidents and service requests with 2nd line resolution
  • Maintain incident rate target

Reference: WJ-747_30436202

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