IT & Software

Onsite Desktop Support Engineer - Chelmsford

Computacenter

Chelmsford · Essex · United Kingdom

Overview

In this role you provide hands-on desktop and incident support in a busy user environment, resolving issues promptly to meet SLAs and contributing to project tasks. You work onsite in Chelmsford and collaborate with Level 3 teams to address major issues while delivering high-quality service. The role sits within the Technicians unit, focusing on hardware, software, and network-related problems to keep users productive. You’ll engage with cross-functional teams to drive timely resolutions and a seamless support experience.

Responsibilities
  • Handle incident and service request tasks
  • Act as 2nd line resolver for incidents to SLA
  • Maintain incidence rate target (

Reference: WJ-747_30456222

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