IT & Software

Onsite Desktop Support Engineer - Manchester

Computacenter

Manchester · Greater Manchester · United Kingdom

Overview

In this role you provide hands-on desktop and endpoint support to a busy customer environment, resolving incidents and handling service requests to deliver a responsive, high-quality user experience. You’ll work within a technical team to address hardware, software, and network issues, with a focus on incident resolution within SLAs and cross-team collaboration. The role offers hands-on problem solving at Manchester site and opportunities to contribute to IT service delivery at scale. This position appeals to someone who enjoys direct user support, diverse tech tasks, and working in a challenge-driven environment.

Responsibilities
  • Handle incident and request tasks to resolve issues
  • Provide 2nd line support to meet SLA targets
  • Maintain incident rate below 2% per month
  • Complete assigned tasks within timeframes
  • Support internal and external Project Managers on project tasks
  • Manage Non-Standard Requests within agreed timescales
  • Proactively coordinate with Level 3 teams for major issues
  • Troubleshoot and resolve issues on laptop/desktop hardware, networks, printers, etc.
  • Install and configure software and hardware
Key requirements
  • In-depth knowledge of Microsoft Windows OS (Windows 10/11), including build/config/registry
  • Proficiency in Microsoft Office
  • Desirable experience with LTSC Channels and KIOSK
  • Basic understanding of SCCM/Active Directory
  • Working knowledge of IT service models
  • Networking experience (LAN/WAN/VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, VPN)
  • Understanding of Microsoft Exchange, Outlook, and instant messaging tools
  • Experience with peripherals (printers, displays, docking stations, scanners)
  • Working knowledge of ITSM software (ServiceNow)
  • Excellent customer interface and service skills
  • Flexibility with working hours
  • Full UK Driving Licence
  • SC Cleared or able to undertake SC Clearance
  • Customer-focused service mindset
  • Strong communication and coordination
  • Problem-solving and proactivity
  • Windows OS (Windows 10/11)
  • Office Suite proficiency
  • ITSM (ServiceNow)

Reference: WJ-747_30435781

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