IT & Software

Onsite Desktop Support Engineer - Preston

Computacenter

Remote · Nationwide · United Kingdom

Overview

In this role you will provide hands-on desktop support within a busy environment, resolving incidents and fulfilling service requests to deliver a responsive, high-quality user experience. You will work closely with Level 3 teams and Project Managers to ensure timely delivery and escalation when needed. The role supports a range of hardware, software and network issues, and requires onsite presence in Preston. This position offers a meaningful impact by maintaining system reliability and contributing to IT service excellence.

Responsibilities
  • Handle incidents and service requests to meet SLAs
  • Act as 2nd line for incident resolution
  • Maintain incident rate target

Reference: WJ-747_30416837

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