IT & Software

Onsite Desktop Support Engineer - Rochester

Computacenter

Rochester · Kent · United Kingdom

Overview

In this onsite role, you provide hands-on desktop support within a busy customer environment, resolving incidents and fulfilling service requests to deliver a responsive, high-quality experience. You will collaborate with Level 3 teams to manage major issues and support project tasks, hardware and software installs, and peripheral setups. The position sits in the Technicians business unit, contributing to reliable IT operations and customer-focused service. This is a hands-on role with a clear impact on incident containment and user satisfaction.

Responsibilities
  • Handle incidents and requests to ensure SLA compliance
  • Provide 2nd line support for incident resolution
  • Maintain incident rate target (

Reference: WJ-747_30443506

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