Onsite Desktop Support Engineer - Usk, Gwent

In this role you provide hands-on desktop support in a busy environment, handling incidents and requests to ensure timely, high-quality service. You will operate in 2nd line to resolve issues to SLA, coordinating with Level 3 and internal/external project managers. The position involves hardware, software, and network support onsite, with opportunities to influence incident resolution and user experiences. You’ll work within a collaborative IT team to keep users productive and systems running smoothly. This role offers exposure to core IT operations in a customer-focused setting.

• Handle incident and request tasks
• Provide 2nd line incident resolution to SLA
• Maintain incident rate target