Onsite Field IT Support Engineer - 2nd Line (East Midlands)

Academia Ltd t/a Smartdesc is seeking a Support Engineer, 2nd Line, field-based in the East Midlands. You will handle onsite and remote IT support, manage tickets, and ensure SLA adherence.

The role emphasizes strong customer communication and ownership to drive resolution. The ideal candidate has at least two years in a similar role, is proficient with Office 365 (on prem and cloud), and knowledgeable about Azure, AD, Exchange, and security tools such as Mcafee EPO.