Onsite IT Helpdesk Analyst — First-Line Support Expert

Manpower UK in Birmingham is seeking a First Line Support Agent to join our on-site IT support team. The role involves handling a high volume of end-user calls, providing professional support, and creating and managing tickets to track resolutions and follow-ups.

The successful candidate will have strong communication and customer service skills, solid IT foundations, and the ability to work both independently and as part of a team.