Onsite It Support Lead Manager

Job Role : - Onsite IT Support Lead Manager

Job Location : - United Kingdom

Experience : -10+ Years

Job Roles & Responsibilities: -

• Lead and manage onsite IT support operations across regional offices.
• Oversee ticket resolution, ensuring SLA compliance and handling escalations.
• Deliver VIP white-glove support for executives and manage AV/VC services for events.
• Align with global IT teams to ensure standardized processes and compliance.
• Oversee device provisioning, configuration, inventory control, and asset management.
• Supervise onboarding/offboarding activities in coordination with HR, Security, and Infra teams.
• Guide creation and maintenance of SOPs, documentation, and audit readiness.
• Provide hands-on technical leadership, mentoring, and act as primary escalation point.

Job Skills & Requirements: -

• 10+ years of IT support experience, including 3+ years in leadership/management.
• Experience managing IT support in multinational and cross-functional environments.
• Proficiency with ServiceNow, Microsoft Entra (Azure AD), Ivanti, and ProxyPro.
• Strong knowledge of Windows, macOS, AV/VC systems, enterprise networks, and end-user technologies.
• Excellent communication and stakeholder management skills.
• VIP support experience and ITIL Foundation certification preferred.
• Professional certifications (CompTIA A+, Network+, Microsoft) are an advantage.