Onsite Service Desk Engineer - Client Support

Advania UK is seeking a Service Desk Engineer for a dedicated onsite role in Stoke-on-Trent. You will support a specific client with face-to-face interactions, guided by an IT Manager and a senior engineer.

Responsibilities include diagnosing problems, guiding users through solutions across software, hardware and network areas, and maintaining client infrastructure documentation. Excellent communication and SLA-focused work ethic are essential.