Onsite Technical Support Analyst

Support TD employees onsite in Toronto using hardware troubleshooting and customer service skills across rotational weekday shifts. Deliver practical technology assistance.

As an IT Operations Analyst III, you will provide technical support for applications, software, devices, and hardware. The TD Breakroom relies on your knowledge to resolve incidents efficiently and educate colleagues on technology processes. You will collaborate with support teams while maintaining strong first visit resolution and service delivery.

Key Responsibilities:

• Provide onsite support for employee and contractor technical issues
• Troubleshoot, diagnose, and repair laptops and desktops
• Educate users on hardware, software, and access processes
• Resolve incidents while monitoring client satisfaction
• Escalate wide-impact issues and identify improvement opportunities

Requirements:

• Excellent written and oral communication skills
• Exceptional customer service and above average computing skills
• CompTIA A+ certification
• Undergraduate degree or technical certificate with relevant experience
• Knowledge of Microsoft 365 and technical support environments

Bring onsite troubleshooting, Microsoft 365 knowledge, and service expertise to TD’s Toronto Breakroom support team.