Onsite Water IT: Utility Billing Tech Support II

The City of Fort Worth is seeking a Technical Support Analyst II for the Utility Billing System. You will join the Water IT team supporting CIS, IVR, Customer Portal and related systems, providing end-user assistance and ongoing system maintenance.

Based in Fort Worth, TX, you’ll work with other IT staff to analyze requirements, implement changes, and ensure system integrity while supporting on-call rotations and a 40-hour workweek with some evenings/weekends.