Operational Resilience Associate

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Job ID:

Posted:

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Location: London

Salary: up to 50k (per annum)

Job type: Permanent

Working pattern: Full time

Industry: Banking & Financial Services / Risk Management

Company: Hays

Consultant: Paul Gould

Hays office: London-City — 5th Floor, 107 Cheapside,

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Associate – Operational Resilience

London | Permanent | Competitive Salary + Benefits

Join a Leading Financial Institution Driving Resilience and Risk Excellence

An exciting opportunity has arisen for an experienced Operational Resilience Associate to join a highly regarded financial institution in London. This role sits within a specialist Business Risk & Controls team responsible for strengthening the organisation's operational resilience framework, business continuity capabilities, and crisis management preparedness.

You will play a key role in ensuring critical business services remain resilient in the face of disruption, working closely with stakeholders across operations, technology, risk, information security, third-party risk, and business functions.

This position offers excellent exposure to senior stakeholders, regulatory initiatives, resilience testing programmes, and strategic risk management activities.

Key Responsibilities

• Support the identification and assessment of Important Business Services (IBS) and Impact Tolerances
• Coordinate Business Impact Analyses (BIAs), risk assessments, and Business Continuity Plan (BCP) reviews across business units
• Assist with operational resilience scenario testing, assurance activities, and crisis management exercises
• Partner with teams across Information Security, Technology Risk, Third-Party Risk Management, HR, Facilities, and Data Privacy to strengthen dependency mapping and resilience controls
• Monitor resilience metrics and Key Risk Indicators (KRIs) against the firm's risk appetite framework
• Contribute to Risk and Control Self-Assessments (RCSAs) and integrate lessons learned from testing and incidents
• Support the ongoing enhancement of operational resilience, business continuity, and governance frameworks
• Prepare management information, executive reporting packs, governance committee materials, and regulatory submissions
• Produce post-incident reviews and resilience testing reports, identifying remediation actions and improvement opportunities
• Promote a strong risk and resilience culture across the organisation

We're looking for individuals who can demonstrate:

• Experience within Operational Resilience, Business Continuity, Crisis Management, Operational Risk, or Non-Financial Risk in a regulated financial services environment
• Strong knowledge of UK Operational Resilience regulatory requirements, including FCA, PRA and Bank of England expectations
• Experience facilitating or supporting IBS, ITOL, BIA and dependency mapping activities
• Exposure to technology risk, information security, third-party risk management, or operational risk frameworks
• Understanding of resilience testing, scenario analysis, controls assurance, and governance processes
• Excellent stakeholder management and communication skills with the ability to influence at all levels
• Strong analytical capabilities and report-writing skills
• Degree-level education or equivalent professional experience

Desirable

• Experience with DORA (Digital Operational Resilience Act)
• Knowledge of ISO 22301 or recognised Business Continuity standards

What's on Offer?

• Opportunity to join a well-established and growing financial institution
• High-profile role with exposure to senior leadership and regulatory initiatives
• Involvement in strategic resilience transformation programmes
• Collaborative and supportive working environment
• Excellent career development and progression opportunities
• Competitive salary and comprehensive benefits package

If you're passionate about operational resilience, risk management, and strengthening organisational preparedness within a regulated financial services environment, we'd love to hear from you. Apply today to find out more.