Operational Resilience Specialist

In this role you strengthen and evolve the firm’s operational resilience program to ensure critical services endure disruptions. You collaborate with business owners to map services, define recovery objectives, and document dependencies and controls. You will assess weaknesses, track remediation, and coordinate resilience exercises, producing metrics for management, regulators, and governance committees. You’ll work cross-functionally as the resilience subject-matter expert, and may respond to incidents during on-call periods. This is a meaningful opportunity to safeguard business continuity in a regulated, growth-focused environment.

• Hybrid working
• Generous holiday policies
• Health and wellbeing benefits
• Paid volunteer time
• Professional development and tuition reimbursement
• Parental leave and family services

• Maintain and improve the resilience program, including processes and procedures
• Identify important and critical business services, inventories, and documentation
• Define disruption tolerance and recovery objectives for services
• Document employees, processes, technology, data, facilities, and external providers
• Assess weaknesses and dependencies; identify single points of failure
• Track remediation actions and report on progress and gaps
• Plan and coordinate resilience exercises and capture lessons learned
• Produce resilience metrics and management/regulatory reports
• Collaborate across business, technology, risk, compliance, and third-party risk teams
• Act as on-call responder for incident management and crisis support

• Working knowledge of operational resilience regulatory frameworks across multiple jurisdictions
• Strong understanding of operational resilience, business continuity, and risk management principles
• Ability to assess emerging risks and recommend mitigation approaches
• Proven ability to build relationships and communicate with stakeholders at all levels
• Strong written and verbal communication to explain resilience concepts to diverse audiences
• Excellent interpersonal and collaboration skills across cross-functional teams
• Strong organizational, planning, and prioritization skills; multitasking capability
• Self-motivated, independent work style with limited supervision
• Strong analytical skills to interpret data for decision-making and reporting
• Ability to work under pressure and deliver high-quality work on deadlines

• Strong communication and stakeholder management
• Collaborative and cross-functional teamwork
• Proactive and self-motivated
• Power BI
• Data analysis and visualization
• Regulatory reporting familiarity