Operations Analyst II: Process Excellence & SLA Focus

The Toronto-Dominion Bank (Canada) in Mississauga, Ontario, is seeking a skilled professional to manage complex transactions, document process exceptions, and coordinate with partners on initiatives. The role focuses on delivering accurate analysis, supporting multiple channels, and maintaining service quality within defined SLAs.

Strong collaboration with internal teams and vendors, plus a proactive approach to identifying service improvements, will be essential for success in this role.