Operations Center Technical Support Engineer

Use technical troubleshooting and incident correlation to support enterprise Network, Print, and AV services. The Operations Management Center follows a 24/7/365 follow-the-sun model.

This ITS Support Engineer I provides first-line Tier I response for corporate infrastructure incidents. Working with internal customers, on-premises technicians, and service owners, you will process incoming volumes through established procedures. Responsibilities include dispatching, triaging, resolving, or escalating issues to cross-functional teams and higher support tiers.

Key Responsibilities:

• Process incoming corporate infrastructure incident volumes
• Dispatch issues to service manager or stakeholder teams
• Escalate complex incidents to higher support tiers
• Correlate concurrent incidents sharing common root causes
• Report infrastructure health trends across review cycles

Requirements:

• Two or more years of software development experience
• Modern programming language scripting experience
• Technical systems troubleshooting and debugging experience
• Knowledge of web application development preferred
• REST web services, XML, or JSON experience preferred

Bring scripting, debugging, and incident triage capabilities to Amazon’s follow-the-sun Operations Management Center.