Operations Specialist (Payroll)

Hybrid | Downtown Toronto, ON, Canada (3 Days in Office)

The Opportunity

We are partnering with an established international hospitality organization recognized for its commitment to excellence, operational sophistication, and exceptional service standards.

As the organization continues to strengthen and evolve its North American operations, we are seeking an experienced Senior People Operations & Payroll Specialist to play a key role in supporting its Canadian and U.S. workforce.

This opportunity is ideally suited to a detail oriented, forward thinking payroll operations professional who brings strong payroll expertise, a passion for process improvement, and the ability to balance operational precision with an exceptional employee experience.

Working collaboratively with regional stakeholders and global teams, you will help drive consistency, efficiency, and continuous improvement across North American People Operations.

Responsibilities

Oversee the validation and accuracy of outsourced payroll operations across Canada and the United States.

Review payroll outputs, identify discrepancies, reconcile variances, and ensure timely resolution of issues.

Serve as a key liaison with external payroll providers, monitoring service delivery, timelines, and compliance.

Own year end payroll activities, reporting requirements, and audit readiness.

Partner with Finance on payroll reconciliations and related reporting.

Support payroll system enhancements, implementations, testing, and transitions.

People Operations & Continuous Improvement

Support the delivery of efficient, consistent, and compliant HR administrative services across North America.

Develop, document, and standardize processes related to employee lifecycle administration, onboarding, offboarding, and employee inquiries.

Identify opportunities to streamline workflows, reduce manual processes, and introduce automation.

Collaborate with global HR and technology teams to support HRIS improvements and regional operational requirements.

Maintain accurate employee data, operational reporting, and internal controls.

Report on service centre KPI's: payroll accuracy, query resolution, time, process efficiency

Provide day to day guidance, oversight, and development support to an HR administrative team member.

Act as a trusted resource to HR Business Partners, Finance, and other internal stakeholders.

Support a collaborative, service oriented People Operations environment that prioritizes accuracy, responsiveness, and continuous improvement.

What You'll Bring

A minimum of 4 years of progressive experience in People Operations, HR Shared Services, Payroll Operations, or a related function.

Demonstrated experience supporting payroll operations across both Canada and the United States .

Hands-on involvement in payroll validation, reconciliation, or review within an outsourced payroll environment .

Strong understanding of payroll processes, internal controls, compliance requirements, and vendor coordination.

Experience with HRIS platforms; Workday experience is considered a strong asset .

Advanced Excel skills and confidence working with payroll data, reporting, and reconciliations.

Experience documenting, improving, or automating administrative processes.

Previous experience mentoring, coordinating, or supervising another team member.

A degree or diploma in Human Resources, Business Administration, or a related discipline.

Payroll or HR professional certifications are considered an asset.

Tech Savvy , comfortable with automation tools, leveraging technology to reduce manual work including AI driven process improvement

What's in it for you?

Hybrid work model based in Toronto, ON enjoy a balance of remote flexibility and in office collaboration

Competitive base salary as the core of your compensation package

Full Benefits

TEEMA uses Workwolf’s AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.

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